I interrupt this work week to offer refreshing news. There’s been a lot of talk lately where I work about customer service, so it’s been on my mind. So I don’t know if it was a strange coincidence or someone trying to tell me something, but I had a customer service experience last night that is worth sharing.
You see, we had some friends over a week ago and I had a grand plan to make these little appetizers – fresh figs with a little dollop of goat cheese and drizzles balsamic vinegar. You put it together and pop it in the oven for 8 minutes. So I turned on the oven, set the temp and popped in the apps. 8 minutes later, I opened the oven, expecting the heavenly scent of my creation (culled from a recipe, so it wasn’t my CREATION per say) and quickly discovered that the oven hadn’t heated up at all. Rats! I hate relying on the microwave, but that’s what had to happen. 10 seconds later, the app was ready and it was really good, but I felt…..wrong.
So…….our gas oven is broken. I don’t fool around with gas, either. So we called NStar and they said, not in these words, “not our problem. Call a gas plumber.”
A gas plumber? What the hell? Do I live under a stump? Because I’ve never even heard of a gas plumber. A search online for gas plumbers turned up nothing. Local newspapers – zilch. So. We called GE last night and lo and freaking behold, I dialed the number – and someone picked up! Not an automated service, but a real live breathing human. Are you kidding me? This is GE? Sure enough, Mary set me up with an appointment and I was done in 5 minutes. There is hope for humanity, people!
As you were.