So, my efforts to have Comcast convert my cable box from their DVR to their new Tivo/Comcast interface continue to astound me. Yesterday, my service technician was back for another two hours or so, sitting on my living room floor in front of the box while talking to the home office. The home office was having him make tweaks, change settings, go through menus, do pushups and run laps around the house.
In short – still no Tivo here in the Copetas estates. And my DVR, OnDemand and onscreen guide are still among the missing.
The best part: the technician, who again I really can’t blame because Comcast gave these guys NO training on how to install it, told me to just leave the television at the menu pictured here and that someone from Comcast technical support would call and have ME fiddle with the settings. I was like “um, ok, except I have to work and I’m not a cable guy.” But he left to go do some other jobs.
So of course, the call came at 1:30 while I was on another call for work. They left a message and said “we’ll call back before 4:30.” I didn’t hear from them again and my TV stayed on that menu from about noon to 6:30pm. With no progress.
So last night at 8pm, I called in and basically read them the riot act. Enough is enough. Get it working. Give me liberty or give me death. I spoke to another technician who had me fiddling with all kinds of stuff on the cable box and then he decided we couldn’t do anything to fix it. He was a very nice person, but said they need to……..send someone here on Friday to adjust some settings. For the third consecutive day. Can you even believe this?
Comcast, here’s a few revolutionary ideas for you:
1) MAKE SURE THE STUFF WORKS BEFORE YOU EMAIL YOUR CUSTOMERS TO TELL THEM IT’S AVAILABLE.
2) TRAIN THE POOR TECHNICIANS ON HOW TO SUCCESSFULLY INSTALL IT – STEP BY STEP – BEFORE TELLING CUSTOMERS IT’S READY
3) AT LEAST MAKE SURE THAT THE OLD DVR SERVICE, ONDEMAND AND THE ONSCREEN GUIDE ARE OPERATIONAL SO THE CUSTOMER ISN’T LEFT WITH NOTHING.
4) HAVE A PRODUCT THAT WORKS.
Kthanksbye.
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Now playing: The Kinks – Shangri-La
via FoxyTunes
Comcast blows!
Comcast blows!
It's probably not a good time to mention that Patriots playoff game tonight…
It’s probably not a good time to mention that Patriots playoff game tonight…
I know what you mean. I bought a Vonage enabled wireless router from Linksys. I went to install it. Linksys said they built the product under contract for Vonage and had no support information, drivers or any help for the product; I needed to call Vonage. Vonage had never heard of the box (although their name was on it) and said it probably wasn't compatible with their system (but it had their name on it) and that I needed to talk to Linksys. The Linksys tech sent me drivers for another device that made the box and my computer temporarily unusable. They put me through to their director of technical support, who said the device had been shipped prior to their ability to write drivers to support windows XP, Vista or Vonage service. They had hoped to have the drivers written by the time the product was in stores, but they were running behind. He thought, if I was willing to wait a couple of months, that the box would work.
Needless to say I returned the device.
Ridiculous. I can't believe they send techs out to install this stuff without any training. Ughh! Hate! Kill!
I know what you mean. I bought a Vonage enabled wireless router from Linksys. I went to install it. Linksys said they built the product under contract for Vonage and had no support information, drivers or any help for the product; I needed to call Vonage. Vonage had never heard of the box (although their name was on it) and said it probably wasn’t compatible with their system (but it had their name on it) and that I needed to talk to Linksys. The Linksys tech sent me drivers for another device that made the box and my computer temporarily unusable. They put me through to their director of technical support, who said the device had been shipped prior to their ability to write drivers to support windows XP, Vista or Vonage service. They had hoped to have the drivers written by the time the product was in stores, but they were running behind. He thought, if I was willing to wait a couple of months, that the box would work.
Needless to say I returned the device.
Ridiculous. I can’t believe they send techs out to install this stuff without any training. Ughh! Hate! Kill!