So, my efforts to have Comcast convert my cable box from their DVR to their new Tivo/Comcast interface continue to astound me. Yesterday, my service technician was back for another two hours or so, sitting on my living room floor in front of the box while talking to the home office. The home office was having him make tweaks, change settings, go through menus, do pushups and run laps around the house.
In short – still no Tivo here in the Copetas estates. And my DVR, OnDemand and onscreen guide are still among the missing.
The best part: the technician, who again I really can’t blame because Comcast gave these guys NO training on how to install it, told me to just leave the television at the menu pictured here and that someone from Comcast technical support would call and have ME fiddle with the settings. I was like “um, ok, except I have to work and I’m not a cable guy.” But he left to go do some other jobs.
So of course, the call came at 1:30 while I was on another call for work. They left a message and said “we’ll call back before 4:30.” I didn’t hear from them again and my TV stayed on that menu from about noon to 6:30pm. With no progress.
So last night at 8pm, I called in and basically read them the riot act. Enough is enough. Get it working. Give me liberty or give me death. I spoke to another technician who had me fiddling with all kinds of stuff on the cable box and then he decided we couldn’t do anything to fix it. He was a very nice person, but said they need to……..send someone here on Friday to adjust some settings. For the third consecutive day. Can you even believe this?
Comcast, here’s a few revolutionary ideas for you:
1) MAKE SURE THE STUFF WORKS BEFORE YOU EMAIL YOUR CUSTOMERS TO TELL THEM IT’S AVAILABLE.
2) TRAIN THE POOR TECHNICIANS ON HOW TO SUCCESSFULLY INSTALL IT – STEP BY STEP – BEFORE TELLING CUSTOMERS IT’S READY
3) AT LEAST MAKE SURE THAT THE OLD DVR SERVICE, ONDEMAND AND THE ONSCREEN GUIDE ARE OPERATIONAL SO THE CUSTOMER ISN’T LEFT WITH NOTHING.
4) HAVE A PRODUCT THAT WORKS.